Frequently Asked Questions
Website & Shopping FAQs
Once your order is shipped, you'll receive a tracking number via email or SMS. You can also log into your account to check the status anytime.
Yes, we deliver across Oman and the UAE. Our logistics partners ensure quick, safe delivery right to your doorstep.
We accept all major credit/debit cards, Apple Pay, and Cash on Delivery (selected locations only).
Yes! You can return or exchange unopened products within 10 days of delivery. For refunds, please allow 5–10 business days for processing.
Try our "Find Your Scent" quiz or explore by moods, occasions, or seasons. Still unsure? Reach out, we love matching scents to personalities!
Yes! We have branches in both Oman and the UAE. Visit us to experience the fragrances in person — it's worth it.
Absolutely! During checkout, you can select our premium gift wrapping and add a personalized note perfect for thoughtful gifting.